Platinum Medical Centre
At Platinum Medical Centre, your feedback matters.
In April 2026, we invited our patients to share their experiences through an independent patient survey conducted by CFEP Surveys. We are proud to share the results and, more importantly, how your feedback is helping us continue to improve the care and service we provide to our community.
🌟 Survey Results
Based on feedback from our patients:
- 93% of patients reported overall satisfaction
- 94% of patients would recommend our practice
We sincerely thank all patients who took the time to provide honest and thoughtful feedback. Your input plays an important role in helping us improve and maintain high standards of care.
💙 What Patients Value Most
Patients consistently highlighted:
- Feeling listened to
- Clear communication
- Respectful and caring interactions
- Confidence in their GP and healthcare team
Many patients described our team as:
“Professional, friendly and caring”
“One of the best practices I’ve been to”
We are incredibly grateful for the trust our patients place in us every day.
🔍 Where We Can Improve
While the feedback was overwhelmingly positive, patients also identified areas where we can do better, including:
- Waiting times during busy periods
- Phone and online access
- Waiting room comfort
- Clarity of communication and patient information
We value this feedback and recognise these areas as important opportunities for improvement.
✅ What We’re Doing
We have already started implementing improvements based on patient feedback.
Access & Efficiency
- Reviewing appointment flow to reduce waiting times
- Monitoring peak periods more closely
- Assessing ways to improve patient access during busy times
Communication
- Enhancing phone access and responsiveness
- Reviewing online booking systems and usability
- Continuing staff communication and customer service training
Patient Experience
- Making adjustments to waiting room comfort
- Improving how we communicate information, including test results and practice updates
- Reviewing patient information resources for clarity and accessibility
🔁 Our Commitment to Continuous Improvement
Patient feedback is an important part of our ongoing quality improvement process.
We remain committed to:
- Delivering safe, high-quality, patient-centred care
- Listening to our patients and community
- Making meaningful improvements based on feedback
- Maintaining a welcoming and respectful environment for all patients
⭐ Leave Us a Google Review
If you’ve had a positive experience at Platinum Medical Centre, we would greatly appreciate your support through a Google Review.
Your reviews help:
- Support our practice
- Assist other patients looking for healthcare providers
- Help us continue improving our services
👉 Leave a Review
Please leave us a Google Review
💬 Share Your Feedback
We welcome feedback at any time.
If you would like to provide feedback, suggestions, compliments, or concerns, please speak with our reception team or contact us directly through our practice.
Thank you for helping us continue to grow and improve.